Terms and Conditions

Thank you for choosing to attend the Keith James Physiotherapy Clinics.

A Chartered Physiotherapist, all of whom are recognised by the Health and Care Professions Council (HCPC), will carry out your assessment. At the end of the session, your physiotherapist will discuss your condition and an appropriate treatment programme for you. Your physiotherapist will always try to treat you on your first session,  where appropriate.  All other practitioners are registered with their respective professional bodies, (acupuncture, podiatry and hand therapy) and follow the same Terms and Conditions policy.

The reception staff can inform you of the relevant charges depending on whether you are self funding or claiming through private insurance. All major private medical insurance companies recognise the Keith James Physiotherapy Clinics and its practitioners. Details of individual HCPC or provider numbers are available on request. Self-funding patients can either pay on the day or in some circumstances at the end of a treatment period. In which case, invoices are payable within 14 days.

If you are claiming through private health insurance, we are more than happy to invoice your provider on completion of your treatment but you must be aware that settlement of your account is ultimately your responsibility. It is your responsibility to check with your insurance provider that they have pre-authorised your treatment, that you are aware of any excess charges and that you have completed any relevant forms required by your insurance provider. Therefore, if your treatment has not been pre-authorised you may be liable for the full cost of your treatment.

If you are an insurance patient, we will endeavour to keep you informed of any problems that we may experience and will inform you as soon as possible if you yourself are required to settle your account.

However, if after a three-month period following your last consultation your account remains unsettled, we may reluctantly be forced to hand the matter to a debt collection agency or the small claims court, where you will be charged a £100 administration fee to cover our costs. This applies to both self funding patients and insurance patients whose payment is to be settlement by themselves. We sincerely hope this does not happen but we have to protect ourselves against any bad debts.

Keith James Physiotherapy Clinics operate a same-day cancellation policy. If you cancel your appointment on the day, or do not attend your appointment, please be aware that the consultation charge will still apply. Please endeavour to inform the clinic as soon as possible if you can no longer attend your appointment.

All of our staff will do their best to help with any enquires or problems you may encounter throughout your treatment so please don’t hesitate to talk to us.

Keith James – Director

Updated: 23rd September 2016