Privacy policy

Keith James Physiotherapy Limited is committed to protecting your privacy and complying with UK GDPR and the Data Protection Act 2018. We collect personal information such as your name, contact details, date of birth, and health-related data to provide physiotherapy treatment, manage appointments, process payments, and meet legal obligations.

Your information is stored securely and may be shared only when necessary for your care (for example, with your GP or insurer) or where required by law. We never sell your data.

You have rights under data protection law, including the right to access, correct, or delete your data, and to object to certain processing. If you have questions or wish to exercise your rights, please contact our Data Protection Officer at [email protected] or call 0117 330 6820.

For full details on how we handle your data, please read our Data Protection Policy.

Information you provide to us – Website

Your privacy is important to us. By providing personal information such as your name and email address via the forms on this website, you agree to us contacting you with regard to the information you request.

Your personal data is only used for the purpose of your enquiry and to help provide a service to you at Keith James Physiotherapy. We will not pass your details to any other government department or third party for the purpose of marketing or unsolicited contact.

Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site, or to find out whether the computer (and probably its user) has visited the website before.

We do not have access to any of the data gathered by third party cookies which includes your browser, such a Google, and they will have their own privacy policies if you require further information.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilities the data collected to track and examine the use of websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Google’s privacy policy.

Disclaimer

We will endeavour to ensure that all content on this website is current, but we cannot be held responsible for any problems arising from out of date or inaccurate information contained within this site.

Updated: November 2025